Returns & Refunds
Last updated: August 9, 2026
LangAdvance provides digital educational products, including individual courses (Complete Language Systems) and membership subscriptions. Because our products are digital, this policy explains how refunds and cancellations work for each product type.
Please read the details below, organized by product type.
Digital Products
LangAdvance products are entirely digital, including:
- Individual courses (Complete Language Systems)
- Membership subscriptions
- eBooks, PDFs, and other downloadable materials included with your purchase or membership
- Audio resources
Because these products are digital, there is no physical shipping, and this policy does not involve returns of physical items.
Complete Language Systems — 30-Day Refund Policy
Individual Complete Language Systems may be eligible for a refund when a refund request is submitted within 30 days of purchase. Refund requests are reviewed individually and may be approved when there is a valid reason, such as a significant technical issue, inability to access the purchased course or included materials, or another circumstance that prevents you from reasonably using the product.
Because our courses are digital products and may include downloadable or accessible educational materials, a refund is not automatically guaranteed solely because a customer changes their mind after accessing or downloading the content.
To request a refund, contact us with your order number or the email address used at checkout and a brief explanation of the issue.
Membership Subscriptions
Free Trial
New memberships include a 7-day free trial. You can cancel at any time during the trial period, and you will not be charged.
After the Trial Ends
If you do not cancel before the trial period ends, your membership will automatically continue as a paid subscription, and you will be billed according to your selected plan.
Cancelling Your Membership
You can cancel your membership at any time through your billing or account-management page. Cancelling stops future renewals, but does not end your access immediately — your membership remains active until the end of your current billing period.
Refunds for Paid Subscription Periods
Once a paid subscription period has started, that period is non-refundable. Cancelling your membership prevents future charges but does not refund the current period already in progress.
Refund Eligibility
Eligible for consideration
- Significant technical problems that prevent reasonable access to the purchased course.
- Inability to access purchased materials that cannot be resolved through support.
- Other legitimate circumstances that materially prevent the customer from using the purchased product.
Generally not eligible
- Change-of-mind requests after accessing or downloading substantial portions of the digital content.
- Requests made after the 30-day refund request period.
- Requests based solely on not liking the course after substantially using the included content.
Technical Problems
If you experience a technical issue, such as being unable to access a purchased course, a broken download link, or a problem with your account, please contact us as soon as possible.
We will work with you to resolve the issue. If the problem cannot be resolved and prevents you from using the product you purchased, you may be eligible for a refund under this policy.
How to Request a Refund
To request a refund, please contact us with the following information:
- The email address used for your purchase
- Your order number, if available
- The name of the product or plan purchased
- A brief description of the reason for your request
Contact: support@langadvance.com
We aim to respond to refund requests promptly.
Processing Refunds
Approved refunds are issued to your original payment method.
The time it takes for a refund to appear in your account depends on your payment provider and financial institution, and can typically take several business days.
Accepted Payment Methods
Depending on your location and availability at checkout, we may accept credit and debit cards, PayPal, and other supported payment methods. Available payment methods may vary depending on your location, device, and currency.
Merchant of Record
Purchases made through the LangAdvance store are handled by our Merchant of Record and transaction partner, which may handle payment processing, order-related inquiries, and refund processing.
Where applicable, the policies and terms of the relevant transaction service may also apply to your purchase.
Frequently Asked Questions
Can I get a refund for a course?
Individual Complete Language Systems may be eligible for a refund when a refund request is submitted within 30 days of purchase. Refund requests are reviewed individually and may be approved when there is a valid reason, such as a significant technical issue, inability to access the purchased course or materials, or another circumstance that prevents you from reasonably using the product.
Can I cancel my membership?
Yes, at any time, through your billing or account-management page. Cancelling stops future renewals; your access continues until the end of your current billing period.
Will I get a refund if I cancel my membership?
No. Once a paid subscription period has started, that period is non-refundable. Cancelling only stops the subscription from renewing into a new period.
What happens if I cancel during my free trial?
If you cancel before your 7-day free trial ends, you will not be charged.
What if I cannot access my purchase?
Contact us and describe the issue. We will help troubleshoot the problem. If it cannot be resolved and prevents you from using what you purchased, you may be eligible for a refund.
What if a download doesn't work?
Contact us with details of the issue, including the product name and, where possible, the device and browser you're using. We will help resolve the problem.
What if I accidentally purchased the wrong product?
Contact us as soon as possible. If the purchase was made within the applicable 30-day period for an individual course, your request may be reviewed under this policy. Refund approval is not automatic and depends on the circumstances of the request.
How do I request a refund?
Email support@langadvance.com with the email address used for your purchase, your order number if available, the product or plan name, and a brief description of the issue.
How long does a refund take to process?
Refunds are issued to your original payment method. Processing time depends on your payment provider and financial institution, and typically takes several business days.